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Help

Help centre

Guides, how-tos, and answers for getting the most out of Handwriting OCR.

Account

Account & settings 3 FAQs Managing your Handwriting OCR account: deleting your account, two-factor authentication, updating billing details on invoices.
How does the referral program work? Earn 20% bonus credits when you refer someone — both you and your referee get rewarded when they purchase credits.

API

API FAQs 15 FAQs Common questions about the Handwriting OCR REST API: authentication, rate limits, file size limits, webhooks, and integrations.

Basics

Getting started 15 FAQs How Handwriting OCR works, what it can do, and what to expect on accuracy and supported document types.

Enterprise

Enterprise & custom plans 14 FAQs Custom integrations, managed processing, on-premise deployment, NDAs, and dedicated infrastructure for high-volume customers.

Pricing

Pricing & billing 16 FAQs How credits work, subscription plans, refunds, invoices, rollover, and academic discounts.

Privacy

Privacy & data handling 5 FAQs How your documents are stored, GDPR compliance, retention policies, and how data is (and is not) used.

Processing

Processing & accuracy 13 FAQs How fast pages are processed, scan quality recommendations, multilingual handling, and what affects accuracy.

Security

Security 9 FAQs Encryption, HIPAA, regional data residency, and how Handwriting OCR keeps sensitive documents safe.

Troubleshooting

Troubleshooting 18 FAQs Common problems and how to fix them — failed uploads, missing pages, OCR errors, and slow processing.

Workflow

Workflow & integrations 14 FAQs Submitting documents, batching, the dashboard vs API, downloading results, and connecting to other tools.